{"id":763,"date":"2021-09-07T14:20:44","date_gmt":"2021-09-07T14:20:44","guid":{"rendered":"https:\/\/m2.gr\/?page_id=763"},"modified":"2021-09-08T14:34:43","modified_gmt":"2021-09-08T14:34:43","slug":"claims-process-auto","status":"publish","type":"page","link":"https:\/\/m2.gr\/en\/customer-care\/claims-process\/claims-process-auto\/","title":{"rendered":"Claims Process: Auto"},"content":{"rendered":"<div class=\"slider-wrapper relative\" id=\"slider-842845326\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-363614425\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-3\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"614\" src=\"https:\/\/m2.gr\/wp-content\/uploads\/2021\/05\/header-payment.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-139765987\" class=\"text-box banner-layer x50 md-x50 lg-x50 y95 md-y50 lg-y50 res-text\">\n                     <div data-animate=\"fadeInUp\">           <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<p class=\"innerTitles\">Customer Care<\/p>\n              <\/div>\n           <\/div>\n       <\/div>                     \n<style>\n#text-box-139765987 .text-inner {\n  padding: 30px 30px 30px 30px;\n}\n#text-box-139765987 {\n  width: 90%;\n}\n#text-box-139765987 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-139765987 {\n    width: 100%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-363614425 {\n  padding-top: 200px;\n}\n#banner-363614425 .banner-bg img {\n  object-position: 62% 60%;\n}\n@media (min-width:550px) {\n  #banner-363614425 {\n    padding-top: 300px;\n  }\n}\n@media (min-width:850px) {\n  #banner-363614425 {\n    padding-top: 491px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n\t<div id=\"gap-1551185032\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1551185032 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_909734564\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large align-center row-divided\"  id=\"row-1520648694\">\n\n\t<div id=\"col-297485919\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h1 style=\"text-align: center;\">Auto<\/h1>\n\t<div id=\"gap-1584204201\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1584204201 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-large align-center row-divided\"  id=\"row-1431560039\">\n\n\t<div id=\"col-70433067\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h4>\u00a0Motor Claim Proccess<\/h4>\n<div class=\"accordion\">\n\t<div id=\"accordion-1049353848\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1049353848-label\" class=\"accordion-title plain active\" href=\"#accordion-item-01-\u2013-report-a-claim\" aria-expanded=\"true\" aria-controls=\"accordion-1049353848-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>01 \u2013 Report a Claim<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1049353848-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1049353848-label\" >\n\t\t\t\n<p>You\u2019ve been in an accident and need to make a claim. You must file a report by one of the following ways:<\/p>\n<p><strong>a.<\/strong> Call Interamerican Accident Care Assistance, 24\/7 at <a href=\"tel:00302164004170\">(+30) 216 4004 170<\/a> and <br \/>the claims process is made easy, while also helping you along the way.<\/p>\n<p><strong>b.<\/strong>\u00a0Contact your insurance company if you prefer, via:<\/p>\n<ul>\n<li>Phone <a href=\"tel:00302164004160\">(+30) 216 4004 160<\/a><\/li>\n<li>Email <a href=\"mailto:claims@m2.gr\">claims@m2.gr<\/a><\/li>\n<li>Fax (+30) 216 4004 198<\/li>\n<\/ul>\n<p><strong>c.<\/strong>\u00a0File a report with your broker or agent.<br \/>When reporting a claim, you\u2019ll need to provide some basic information such as:<\/p>\n<ul>\n<li>Registration Number of Vehicle<\/li>\n<li>Your Full Name<\/li>\n<li>Accident Details-Your description of the accident<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-466266996\" class=\"accordion-item\">\n\t\t<a id=\"accordion-466266996-label\" class=\"accordion-title plain\" href aria-expanded=\"false\" aria-controls=\"accordion-466266996-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>02 - Assessment by Appointed &amp; Authorized Experts: Surveyors<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-466266996-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-466266996-label\" >\n\t\t\t\n<p>In case of material damages only appointed &amp; authorized experts-automotive experts participate in the inspection of the vehicle and provide an assessment report, indicating the nature and extent of damage.<\/p>\n<p>The inspection is carried out in a repair shop, of the insured\u2019s choice, or within the insurance company\u2019s in-network body shop authorized &amp; appointed by the insurance company.<\/p>\n<p><strong>Doctor <br \/><\/strong>In case of injury and if necessary, a doctor is assigned to give a medical assessment report.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2750643002\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2750643002-label\" class=\"accordion-title plain\" href=\"#accordion-item-03-\u2013-required-documentation\/information\" aria-expanded=\"false\" aria-controls=\"accordion-2750643002-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>03 \u2013 Required Documentation\/Information<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2750643002-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2750643002-label\" >\n\t\t\t\n<p>Once your claim is filed, the requisite necessary documents related to the claim must be submitted by one of the following ways:<\/p>\n<ul>\n<li>Mail 56-58 Pindou Str., Chalandri Athens GR 152 33<\/li>\n<li>Email\u00a0 <a href=\"mailto:claims@m2.gr\">claims@m2.gr<\/a><\/li>\n<li>Fax (+30) 216 4004 198<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3491383034\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3491383034-label\" class=\"accordion-title plain\" href=\"#accordion-item-04-\u2013-decision-resolution-\/notice-of-decision\" aria-expanded=\"false\" aria-controls=\"accordion-3491383034-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>04 \u2013 Decision Resolution \/Notice of Decision<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3491383034-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3491383034-label\" >\n\t\t\t\n<p>Once your claim is reviewed and investigation is complete, you will be contacted by a claims adjuster regarding settlement of your claim and payment or discuss the reasoned refusal\/ denial to compensate (to pay the claim).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4072411429\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4072411429-label\" class=\"accordion-title plain\" href=\"#accordion-item-05-\u2013-claim-payment\" aria-expanded=\"false\" aria-controls=\"accordion-4072411429-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>05 \u2013 Claim Payment<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4072411429-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4072411429-label\" >\n\t\t\t\n<p>If your claim is approved and the amount of settlement is agreed between both parties (insurer\/insured), payment will be issued. <br \/>A deposit is eligible to be issued in the beneficiary\u2019s name only, based on the payment information provided.<\/p>\n<p><strong>Requirements of Claim Payment Process<\/strong>: <br \/>You must:<\/p>\n<ul>\n<li>Submit to the insurer the original documents (i.e., invoices of repairs, signed proof of payment, copy of identification proof, if payment is to be sent directly to any vendors involved in the loss, such as a car mechanic\/auto body shops).<\/li>\n<li>Agree with the amount of settlement.<\/li>\n<li>Notify your bank account details (IBAN) by email at <a href=\"mailto:claims@m2.gr\">claims@m2.gr<\/a> and have any amount owed to you directly deposited into your bank account.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-2010671432\" class=\"gap-element clearfix\" style=\"display:block; 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