Auto

 Motor Claim Proccess

01 – Report a Claim

You’ve been in an accident and need to make a claim. You must file a report by one of the following ways:

a. Call Interamerican Accident Care Assistance, 24/7 at (+30) 216 4004 170 and
the claims process is made easy, while also helping you along the way.

b. Contact your insurance company if you prefer, via:

c. File a report with your broker or agent.
When reporting a claim, you’ll need to provide some basic information such as:

  • Registration Number of Vehicle
  • Your Full Name
  • Accident Details-Your description of the accident
02 - Assessment by Appointed & Authorized Experts: Surveyors

In case of material damages only appointed & authorized experts-automotive experts participate in the inspection of the vehicle and provide an assessment report, indicating the nature and extent of damage.

The inspection is carried out in a repair shop, of the insured’s choice, or within the insurance company’s in-network body shop authorized & appointed by the insurance company.

Doctor
In case of injury and if necessary, a doctor is assigned to give a medical assessment report.

03 – Required Documentation/Information

Once your claim is filed, the requisite necessary documents related to the claim must be submitted by one of the following ways:

  • Mail 56-58 Pindou Str., Chalandri Athens GR 152 33
  • Email  claims@m2.gr
  • Fax (+30) 216 4004 198
04 – Decision Resolution /Notice of Decision

Once your claim is reviewed and investigation is complete, you will be contacted by a claims adjuster regarding settlement of your claim and payment or discuss the reasoned refusal/ denial to compensate (to pay the claim).

05 – Claim Payment

If your claim is approved and the amount of settlement is agreed between both parties (insurer/insured), payment will be issued.
A deposit is eligible to be issued in the beneficiary’s name only, based on the payment information provided.

Requirements of Claim Payment Process:
You must:

  • Submit to the insurer the original documents (i.e., invoices of repairs, signed proof of payment, copy of identification proof, if payment is to be sent directly to any vendors involved in the loss, such as a car mechanic/auto body shops).
  • Agree with the amount of settlement.
  • Notify your bank account details (IBAN) by email at claims@m2.gr and have any amount owed to you directly deposited into your bank account.